Returns
Please read before returning any product to PowerBass or the dealer.
The consumer is responsible for paying the shipping to PowerBass. If your return is found to be defective under the terms and conditions of the warranty, PowerBass will prepay the shipping back to the consumer. If no trouble found (NTF) or the item is not under warranty, the consumer is responsible for the return shipping charges.
Please call (909) 993-5399 for PowerBass Customer Service. Often times we can diagnose a problem over the phone. You must obtain an RA# (Return Authorization Number) to return any product to PowerBass. The RA number must be prominently marked on the outside of the shipping carton or the delivery will be refused. Please pack your return carefully; we are not responsible for items damaged by improper packaging (see below). Return the defective product along with a copy of the original dated retail sales receipt, plus a $12.00 (effective January 1, 2010) cashiers check or money order for handling and diagnostic evaluation to:
PowerBass USA, Inc.,
Attn: Returns (RA#__________)
13936 Mountain Avenue, Chino, CA 91710
Residents of HI, AK and US territories will be charged for return shipping. All inquires regarding service and warranty should be sent to the above address. Please call PowerBass or visit your local dealer for complete details.
Warranty voided due to improper packaging
Styrofoam packing "peanuts" alone are not enough to protect speakers.
Bent Frame due to improper packing voids the warranty.
Another Example of shipping damage due to improper packing.
Holes in the surround (shown) or cone are not covered under warranty.
Smashed, dropped or products run over by a truck are not covered by warranty.
If your speaker looks like this, its time to buy a new one.
If you are not sure how to properly pack your return, please visit the UPS website that shows various packing tips.
We recommand you send your return by UPS, FedEx, DHL or a carrier that allows you to track the shipment, PowerBass is not responsible for lost packages.